Regional Insurance & Financial Services Firm

Regional Insurance & Financial Services Firm — Phased Office Modernization

A South Jersey insurance and financial services firm needed to modernize cubicle spaces across three distinct departments — but wanted to do it without disrupting cash flow or operations. They had already worked with another furniture vendor for the first phase of the project, but when it came time to continue, a referral from a local business brought them to Boomerang Office Furniture.

They called Boomerang Office Furniture.

Challenge

With roughly 22 to 25 employees split across three departments — investments and life insurance, customer service, and health insurance administration — the firm had outdated cubicle areas that hadn’t been updated in years. To manage the cost responsibly, leadership made the decision to phase the project across three years rather than tackle it all at once. The first phase was handled by a different vendor — but when it was time to move forward, the firm decided to look for a better partner.

Solution

Boomerang stepped in to handle the remaining phases of the project, working closely with the firm’s operations manager to design and execute a space plan that fit their specific constraints.

• Custom Space Planning: Boomerang’s point of contact visited the office in person to sketch out design concepts on the spot — solving the challenge of fitting six employees from one department into a tight, limited footprint without sacrificing function or comfort.
• Multi-Year Pricing Flexibility: Understanding the need to spread investment across multiple years, Boomerang structured pricing to support that approach — and when costs rose industry-wide, honored their original price point in recognition of the ongoing relationship.
• Full-Service Installation: The entire setup was completed in a single day, with the installation team described as ‘very easy to work with’ and ‘very pleasant’ throughout the process.
• Ongoing Support After the Sale: When additional pieces were needed after the initial install, Boomerang responded immediately — reinforcing that the relationship didn’t end once the invoice was paid.

Results

• Three departments redesigned — phased intentionally over multiple years to manage cost
• A tight six-person department successfully reconfigured into a small footprint without compromising comfort or workflow
• Locked-in pricing honored even after industry-wide cost increases
• Full installation completed in a single day with zero disruption to daily operations
• Continued post-sale support including help sourcing additional pieces after the initial install

Conclusion

By partnering with Boomerang Office Furniture, this regional insurance and financial services firm modernized their office in a way that respected their budget, their timeline, and their need for a vendor who would stay engaged well after the furniture arrived. Whether it’s a single department refresh or a multi-year office-wide transformation, Boomerang brings consistent pricing, hands-on design support, and follow-through that sticks around long after the trucks pull away.